Governor Akinwunmi Ambode wants Lagosians to know that his administration cares and will not relent until promises become reality. To demonstrate this, the Lagos state government has launched the Citizens Gate, a website/mobile app developed to encourage interaction between the government and the people of Lagos state.

“Citizens can lodge feedback to the state government on various services provided, receive faster responses on services, and easily interact with the government,” it reads on the site. According to Olufemi Odubiyi, the Lagos state commissioner for science and technology, “The platform is designed to promote communication and connectivity between citizens and government by enabling citizens to inform the government of problems and issues occurring in their communities.”

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The platform offers several menus on different issues. The “File a feedback” menu gives Lagosians the opportunity to file complaints and make enquiries, suggestions, and commendations. The really dope thing about this platform is that people can track their input or feedbacks. Don’t ask me how, visit the site or download the app to find out.

There are also menus for online payment for state services, frequently asked questions and answers, and a list of all LGAs/LCDAs and their addresses. But while the intent and the development of this platform is laudable, one wonders how effective it would be.

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We already have other social platforms like Facebook and Twitter, and Lagosians have never shied away from airing their opinions or making complaints on these platforms. I guess the real question is, are we truly going to get results or is this just another ‘publicity stunt’ by the Lagos state government?

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Lagosians can access the site – citizensgate.lagosstate.gov.ng or download the app from the Apple Appstore or Google Play Store.

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