As the official partner and sole distributor of ManageEngine in Nigeria and IT support service provider to banking giants in Nigeria, Tranter IT welcomed over 100 attendees to the first ManageEngine ServiceDesk Plus workshop last month on the 18th of July, 2018 at the Lagos Continental Hotel.

Leading industry stakeholders from the banking industry, oil and gas sector, healthcare, insurance and construction were part of the successful and highly interactive event. The workshop demonstrated the strong collaboration between ManageEngine’s support for their solutions and Tranter IT’s determination to enhance the IT operations and productivity of Nigeria’s corporate organizations. The workshop showcased how ManageEngine acts as a catalyst to achieving maximum productivity while effortlessly managing overall workload, a key factor in surviving the somewhat challenging economy.

As partners in progress, ManageEngine and Tranter IT offers world-class IT services and solutions. With over 180,000 companies in over 190 countries worldwide. Three out of five Fortune 500 companies trust ManageEngine and one out of three commercial banks and companies across all 36 states in Nigeria are currently being serviced by Tranter IT. This partnership is best positioned to give companies in Nigeria an innovative edge to stay ahead of trends and competition.

Workshop attendees

ManageEngine crafts the industry’s broadest suite of IT management software. It has everything organizations need for efficient delivery of IT services. Its 90 plus products cover all components of IT operations, from active directory, network and IT management to security and service desk solutions. “The cost-effective suite of solutions enable companies to manage their businesses better, more effectively and improve workplace productivity which is essential to profit building.

ManageEngine ServiceDesk Plus is a game changer in turning IT teams from daily firefighting to delivering awesome and efficient service by providing great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For over 10 years, ServiceDesk Plus has been delivering smiles to millions of IT professionals, end users, and stakeholders alike.

Workshop attendees

At the workshop, the attendees took part in the product demonstrations and case studies by ManageEngine’s SDP Product Expert, Charles Arokiaraj, who gave insights into how the solution enhances business operations from substantial cost reduction in IT management to increased efficiency in business processes. The workshop showcased the features of the ServiceDesk Plus solution and why the solution has been setting the pace amongst ITSM solutions.

Charles Ariokaraj, Workshop Facilitator

Arokiaraj demonstrated how ManageEngine ServiceDesk plus ensures incidents that occur are effectively managed by the right teams and within the company’s stipulated SLAs, keeping employees productive and business processes optimal. He also taught attendees how to assign, measure and analyze change metrics to improve their change management process. Other modules discussed include asset management, CMDB problem, contract management, service catalogue and a robust reporting module. For attendees, it was an opportunity to learn more about ManageEngine and the services they offer as a company.


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