Imaging solution vendor, Canon has partnered with three local service centres across three major cities in Nigeria to expand its footprints across the country and drive its “closer to customer” strategy of optimal customer satisfaction. This comes barely 10 months after Canon made an entry into West Africa by setting up its first local office in Nigeria.

The Canon-authorized service centre initiative is designed to support the imaging community in Nigeria while creating access to repair and offer support for industry professionals, businesses and photography enthusiasts. Therefore, this move by Canon Central and North Africa will leverage the local strength and expertise of Ensure Services, Kontakt and Technology Distribution (TD) to help create a unique business-to-consumer experience for customers.

Through the three authorized service partners, Canon will offer total after-sales product repair services in eight locations across Lagos, Abuja and Port Harcourt. The service centre will support all B2C products including DSC, DSLR, professional video, OPP inkjet- and Laser-printers, projectors and calculators under the Canon Central and North Africa warranty programme.

“The partnership was an important pillar in the brand’s ‘closer to the customer’ strategy which has been one of Canon’s key components for growth in Africa,” said Somesh Adukia, Sales & Marketing Director B2C, Canon Central and North Africa (CCNA).

“This is a really exciting time to be part of the imaging industry and we’re proud to be raising the bar throughout the market. This partnership clearly amplifies our commitment to bringing our customers closer to our industry-leading products while helping them to maintain the quality that encourages them to have fun with imaging through our ‘Big Partnership, Trusted Services’ motto.”

He also added that Canon’s entry into Nigeria last year and the introduction of three specialized service providers is their commitment to providing the best possible services to customers in Nigeria. “We are also working towards establishing more collection points for our customers, in case they are located far away from the service locations,” said Adukia.

Why Ensure Services and Technology Distribution?

Ensure Services

Ensure Services is a company present in 26 countries with service delivery as their core business. Ensure Services is also present in three cities in Nigeria, and within Lagos, they are present in two locations; Isolo and Ikeja.

The company has a Canon-certified and trained team of engineers providing the best class service for customers. Canon has invested state of the art repair and calibration tools with Ensure to provide best quality repair in Nigeria. Ensure also holds inventory of major spare parts for prompt repair and delivery of the products. They will be responsible for providing support to the Photo video and OPP printer range.

Kontakt is a renowned name in the sales and service of professional video cameras and equipment. Canon has invested with Kontakt in specialised tools to provide high-quality product repair. This is the only facility available out of the European region to cater to customers in the professional video, media, broadcast and film industry; namely Nollywood.

Technology Distribution

Technology Distribution (TD) is an established organisation with a service facility. TD will be supporting our customers on Canons OPP ink jet and laser printers across Nigeria.

Quick facts about Canon Central and North Africa (CCNA)

Canon Central and North Africa (CCNA) is a division of Canon Middle East FZ LLC (CME), a subsidiary of Canon Europe. The formation of CCNA in 2015 is a strategic step that aims to enhance Canon’s business within the Africa region – by strengthening Canon’s in-country presence and focus.

CCNA also demonstrates Canon’s commitment to operating closer to its customers and meeting their demands in the rapidly evolving African market. Canon has been represented in the Africa continent for more than 15 years through distributors and partners that have successfully built a solid customer base in the region.

CCNA will ensure the provision of high quality, technologically advanced products that meet the requirements of Africa’s rapidly evolving marketplace. With over 100 employees, it will manage sales and marketing activities across 44 countries in Africa.

Canon’s corporate philosophy is Kyosei – ‘living and working together for the common good’.

The warranty programme is a specialized – first of a kind service, under Canon Central and North Africa (CCNA); a division of Canon Middle East FZ LLC (CME), a subsidiary of Canon Europe.  Within the programme, Canon will offer customers an exclusive 3-year manufacturer warranty for Canon i-SENSYS Laser printers.